When it comes to Virtual Receptionist, some people think that it is an automated technology that answers phone calls. Actually, here at NEXT Workspaces, the virtual receptionist is a real person fully prepared to help you! The “virtual” part just means that they are not in your office. Their presence is virtual, but the professional services they provide for your business are of the highest quality - and real.
Generally, the telephone is the first contact that a customer has with a business. Despite this, small businesses or startups are not usually able to afford a full-time receptionist to attend their customers. In this case, a virtual receptionist comes as a smart and affordable solution to improve customer service without consuming many resources. Check the benefits of a Virtual Receptionist for your business below:
1) All calls are answered
The lines from your company will always be answered during the hours of operation. And you never have to worry about the receptionist going on break or on vacation. You can just let the virtual receptionist attend to your phone calls while you and your team attend to your business.
2) Great customer service
A virtual receptionist will answer the phone in your company name, welcoming your clients in a friendly and professional manner. Besides that, they can be trained and briefed on how you want calls to be handled, so that any person gets a great customer service experience - and it will boost the credibility of your business!
3) Saves your money
Why hiring a full-time receptionist and pay them an hourly wage, plus benefits, taxes, and other expenses, if you can use a virtual receptionist service to handle your business calls? With this kind of service you can save a significant amount of money every month.
4) Increase your productivity
When you decide to have a virtual receptionist to manage your calls, you can free up a lot of time for yourself. It allows you to manage accounts, develop new products or services, have meetings with clients and partners, among other business opportunities. As a business owner, your time is very precious, so that you need to use it in a wisely manner. Just imagine how much your workflow can be affected if you need to answer phone calls all day long! Therefore, it is a good option to hire a virtual receptionist service to stay focus on business growth.
Virtual Receptionist in Miami – Florida
The bilingual and trained staff from NEXT Workspaces will make your work days a breeze! We provide Virtual Receptionist solutions to the Miami area. Besides that, you can count on us with virtual offices, private offices, and conference rooms solutions. For more information about our services and benefits, visit the website and schedule a tour through our work center with no commitment.