A good customer service goes far beyond being polite. As well as being honest, treating someone right is not an asset, but an obligation to any person who craves to have a successful business. Therefore, we selected some tips to have a face-to-face customer meeting at a virtual office that moves an opportunity to strike a deal. Check below:
Study your customer
You must learn everything you can about the customer. Nowadays there is a lot of information available in the internet about all companies. When you schedule a meeting, study the reasons and goals of the meeting in advance and start the conversation with enough information about the prospective customer.
Rehearse the topics before
This tip is valid for everyone, but especially for those who use a virtual office. Since the rent is paid per hour, keep in mind that time is money. Be prepared for the meeting by timing it and separating the main topics.
Check the equipments
Something unexpected may happen. You should arrive earlier to check projectors, files and pen drives. Make sure that the meeting will not delay due to disorders. Everybody hates to wait, but customers hate it much more.
Get a grip on yourself
In terms of personal stance, do not be superficial just to impress. A professional that speaks in a rhythm accelerated seems nervous and in a hurry to end the meeting soon. Have the conversation flow naturally and make your clients understand how you can meet their requirements about a determined product or service.
Keep everyone in the talk
Do not make the mistake of talking with just the general manager. Even if he or she may be the final decision maker, you may need to convince the others in the meeting as well to do business. Therefore, speak and look to each person in the room.
After the meeting
You must communicate friendly with your client, but do not push for a quick response. When you leave the meeting, record everything that happened there and create a checklist to remember everything that was said. In everyday rush, it is common to forget little subjects and just remember the major ones. By doing this you probably will gain a precious time in your business.
Virtual Office in Miami
Are you looking for a Virtual Office in Miami, Florida? Next Workspaces has an excellent location, stylish design and competitive pricing for meetings! In the heart of Miami, we provide executive office spaces, virtual offices, shared desks and conference rooms to help your business to grow! For more information, contact us right now!